Dreams - Solihull

Served by Akhtar- polite, helpful and knowledgeable.

Nice experience. Staff was helpful, will visit again

The store assistant understood our requirement and provided us with the information we needed to make an informed decision leading to a sale. He also was very friendly and understood time was a factor in our purchase today thus he ensured the transaction was speedly completed.

As we entered we were not bombarded by a staff member only approached after we had looked a little and asked if we would like some help. When we were receiving help the staff member answered all our question and helped us find what was right for us without overselling or pressuring us which is what we experienced in benson for beds and is why we chose dreams.

I was given all the advice and assistance I asked for and was not pressurised, if I had been I would probably left the the store. The staff were friendly and realistic and listened to what I wanted , the choice was also huge.

Very helpful staff Not pushy Offered refreshments Prompt and efficient

I went in not having a clue. The staff member was available to offer help and knowledge straight away and guided me through the products until I found one I was satisfied with

First class service. Very patient and explained everything clearly.

Lots of choice, friendly guidance from the staff without pressure. Logical and helpful store information.

I went with my husband to look for a new bed. We usually like to just look without feeling pressured by staff. But the staff - Sandra on this occassion - was friendly and informative, so we realized to make a bed choice we would need to know more about the mattresses. Sandra was called away and another member of staff came, also very friendly, but new so not as knowledgable. We found a bed and mattress we both agreed on and asked if there was a discount. Another member of staff became involved in this proceeding ?AT - he was also very friendly and businesslike. We rejected the first discount and agreed on the next. It was all done with humour and in a professional manner. Sandra returned to finish the transaction, explaining everything. We were there at least an hour and found the whole experience a positive one, which is pretty amazing when shopping with my husband!