Dreams - Solihull

the assistant was excellent. She allowed us time initially to look around. Asked if we needed help-was not pushy but was highly supportive. The key point was that she listened carefully and patiently-made analysis of our needs then offered potential solutions. Product knowledge was excellent and communication very clear and concise. Store very clean-greeted as we entered and a friendly farewell. treated almost as one of the staff with seating drinks and very warm atmosphere. it was like being at home.

Extremely helpful member of staff, Christopher. Very knowledgeable and attentive during our visit. Other staff (young female) was also very helpful and polite, offering us refreshments whilst we were attended to by Christopher. Products were great, nice to be able to see them before committing to buy.

I was not rushed, the sales person (CRIS) knew what he was talking about.

Helpful friendly staff. Lots of knowledge to help us make a decision

This is the second time I have bought a product from Dreams with my son and both times we had a delightful sales woman who recognised us from our first sale. Nothing was too much trouble for her. She has a charming personality and made us feel very valued as customers.

TK gave exceptional service, I was really unwell and had specific needs for a bed he was so considerate and listen to my needs and made me at ease.

Customer service very good

we were impressed by the assistants product knowledge and interpretation of our needs which made selection easier. We felt relaxed and not under any pressure. Akhtar was friendly and efficient and thoroughly explained all the paperwork and aspects of delivery.

The lady that looked after us was fabulous- Sandra at The Shirley Store in West Mids

I was greeted politely by Chris and shown a selection of Automatic Beds that I had come to look at, he explained fully about how they worked and Ii was encouraged to try each of the beds and even given a piillow I was not pressurised but made my own decision based on the information I was given, I am extremely pleased with my purchase. I also purchased a second bed a fabric standard one.