Dreams - Solihull

The sales assistant Sandra was extremely helpful and made our shopping experience delightful

Great service and price, great communication with the sales man

I was pleased with the overall experience and intend to return this week for another mattress for my daughter's bed. Thank you.

Sales person came over immediately to explain colour coding then asked if we needed help or whether we would be happier trying beds on our own. Once we told him we were happy alone, he left us but explained if we needed help, he would be more than happy to help. We didn't feel pressured and were able to take our time making our selection and then Daren was immediately helpful with the questions we asked. The order process was easy and delivery is fine. Overall, at this time, very happy.

Had an opportunity to learn about different types of mattresses and its effect on the spine, sleep and comfort.

The finance options were explained to us well which was very helpful.

The assistant explained the colour coding used to make it easier to find specific types of mattresses. I had always felt awkward before trying out mattresses but the assistant put me at my ease and actively encouraged lying on the mattresses to test them properly and spend as long as needed. The assistant was also helpful with pillows, handing us various different types to try and explaining what they were. Aside from all the help though we were also left alone to try and discuss, with the assistant readily on hand for any extra help required

Once we found a store with children's beds to look at I found that the customer service was excellent and the range available great. Lots to look and a decide which one was most suitable. as soon as we found the right one someone was available to take our order and take us through the necessary paperwork. (FYI - the other two stores we tried were also extremely helpful)

Daren was extremely helpful and my bed was picked and ordered within 30 minutes. The price was very reasonable and the customer service of all the staff was impeccable.

Sandra was friendly, knowledgeable and helpful without being overbearing. We did not feel under pressure to make a purchase. We felt at ease in the store even though we had a slightly restless/bored toddler. We didn't feel as though we were unwelcome with a child.