Dreams - Solihull

I had previously purchased from this Store a mattress for visitors, not needing a particularly robust item and was glad to have Noel's explanation of different qualities in each style of mattress, and the ideal for constant use.

Very friendly, feltvat ease, not rushed or ignored

I received the right amount of support to buy the bed and mattress I had in mind, efficient and supportive - it was like the salesman knew exactly what I was looking for, I was most impressed and am looking forward to receiving my new bed thank you Noel

Staff gave enough time to try all different types of mattress

Member of staff was helpful, knowledgeable and had a good sense of humour. We were given plenty of time to try out several beds, given comprehensive information about the product, and the offers available. We didn't feel pressurised to buy and were offered a prompt delivery date. The delivery team contacted us in advance to confirm the delivery date and time. They arrived on time and were quick and efficient in removing the old bed and putting the new one in place.

We bought a new mattress which was great value and very comfortable. The shop assistant that served me had a good understanding of what i was looking for and spent time explaining all the varieties, he was very patient and we finally found the mattress i was looking for. Overall had a good shopping experience and was happy with the assistance.

Our assistant Akhtar was excellent, with astute interpretation of needs. The right balance of pleasant but not over familiar. Cleverly interpreted what we wanted.

We were greeted immediately but did not feel pounced upon. Advice was informative without being pushy. Our needs and wants were considered and suggestions made accordingly. AKHTAR was the colleague that assisted us, he was so helpful and made our visit to the store a pleasure. He is an asset to the store with excellent customer service skills.

A lady named Sandra helped me . Even with things I had not gone in for . .but was glad she surgested them .as I tried them and bought them .

The service was perfect from the first gentleman who served us, who helped me pick out the best bed for me, to the lady who finished my order at the desk with a cup of coffee. Everyone was very helpful and friendly.