Dreams - Solihull

The customer service was fantastic, we were treated very well and given refreshments on arrival. Sandra was very friendly and we could recommend to friends and family to use Dreams!

loads of choice, very friendly and knowledgeable member of staff (Chris) gave us lots of options and was eager to ensure that we purchased the correct product for us. My husband is very ill and therefore I did not want any hassle with the purchase and although Chris was and is not aware of it his professional and kind manner put us at ease and we sailed through the process. I am very pleased with our purchase and the customer care that we have thus far received.

The assistant was most helpful explaining all the different types of mattresses and headboards

Staff members were helpful but not intrusive, gave us all the information we needed, pointed us in the right direction for the items we were looking for, offered us drinks, placed the order quickly and efficiently, and were overall extremely friendly

The staff looked after us very well and made us both feel very relaxed

After visiting so many furniture stores I finally found the bed I was looking for at Dreams. Quality and style of bed is exactly what I was looking for :)

Excellent customer service. Colleague Akhtar at Solihull branch was very friendly polite and knowledge about the items we were interested in purchasing. He took time to explain all our options and was patient whilst we made our choices. Buying from Dreams was a pleasant experience and this in no small way was down to your colleague

I called the store to check that an Airbed was available then went in later the same day to collect..The staff members were polite very welcoming and friendly.

We had visited the store the previous day to compare the value of the products. Akhtar was extremely helpful in pointing out the products that we were interested in, putting a selection of pillows out, and allowed us to take our time to try the beds out without being intrusive. We were given a coffee and left to browse. We took the quote for the items we decided were best and went away to consider, again, without feeling that we had to make an immediate decision. When we returned to complete the order we first checked that we were still happy with the items selected. Once more we were shown a courteous, non-invasive approach by Akhtar and his colleagues. A welcome experience in purchasing something we find difficult.

Good service, knowledgeable staff, even a cup of tea to make us feel at home