Dreams - Solihull

Great products, prices and really friendly staff.

Lovely and very helpful staff

On entering the store, I felt overwhelmed by the choice of products. I basically knew what I wanted - and thankfully, help arrived quickly with one of the salespersons. This saved a lot of time, because there was a two-way interaction of questions and knowledge. I ordered what I thought I wanted - but, decided the next day to have a different product. The order was amended promptly - after again more interaction with the salesperson - just to make doubly sure I was happy with my purchase. I have previously bought a Single Headboard from Dreams - and am very happy with that purchase. Therefore had no hesitation to order the same in a Double Headboard. The cup of coffee whilst paperwork was being done was also very welcome! Time spent with a customer is very important for a good customer experience (unfortunately a rarity these days). Well done!

Faye our sales lady in Solihull was excellent

We were greeted by a lovely sales assistant called Faye who my partner and I really took a shine too. Both members of staff who were on shift where delightful and very helpful friendly and down to earth.

Very satisfied with the help given by the young man who assisted me and my husband. i believes name was aktar.

I went into the dreams store in Solihull sears retail park, a lovely gentleman took my details to tell me when the bed I wanted would next go down in price, he called me the next day to say the bed had been reduced by £50, I thought that was so helpful and something I've never experienced when shopping for anything, went in the next day, bought the bed no problem at all, all the staff were lovely and even through in the duvet on display which I loved! Even kept the store open till my mum and dad finished their coffee, so pleased and would like to thank all the staff at the Solihull branch for being so helpful!

A member of staff at the store called Sandra made my visit very pleasant. I've been a few times now & Sandra was always there with a pleasant smile. She also went out of her way to get me the item I really wanted to purchase. This very complex transaction was made pleasant by Sandra.

The staff were incredibly friendly without being aggressive sellers. They were very knowledgeable about the product range. They made us feel comfortable and gave us a cup of tea.

My partner and I came to dream to purchase a new mattress. We entered the store and we where approached by chris. He made us freel at ease straight away. He offered us a drink and asked us how he could help. We explained what we were looking for and he then explained all our options in great detail. His product knowledge was excellent. We left the store to consider our options. We returned to the store today to make our purchase. Chris again took the time to make sure we where completely happy before we paid for our mattres.