Dreams - Solihull

Mark our salesman was excellent. Very friendly and very knowledgeable. Excellent.

The team member CHET was very knowledgeable and allowed my daughter to try out a series of beds following the analysis machine. This was useful to see how she slept and what kind of mattress she should have

Elizabeth, who was the member of staff who helped us, was extremely warm, welcoming and attentive whilst we there. I suffer with back problems, and she went above and beyond to go over the different types of mattress, the ones she felt would be best suited for me and then took me to the mattress assessment machine so that she could determine the best type of mattress. She could not have been more helpful, polite or friendly, and was completely genuine which isn't always the case with salespeople.

We were very impressed by our sales assistant who listened to our personal needs. She was also very friendly and engaged in conversation with us.

I changed my mind after paying for the mattress on my credit card and opted to go for finance which created work for Mark who could not have been more helpful.

We were guided through the Solihull store by Lauren who works there. She was very friendly, to the point when we wanted her to be, and found us the perfect bed, mattress and other bits that we bought. Really good experience, which isn't common for us as salespeople usually annoy us greatly. She did a great job.

Good service ny Natalie. Item in stock and quick delivery

Overall great experience, friendly attentive staff who listened to our needs and tailored accordingly. Would recommend this store to anyone.

The staff at Dreams Solihull weren’t too pushy when we first arrived. But when we wanted assistance they came immediately. Our salesman was very helpful, good product knowledge and left us alone to try out the 5 options he recommended for our new mattress. Delivery time quoted was a very pleasant surprise (just over 8 days). The delivery drivers were brilliant. Very courteous, took their shoes off. Placed the mattress on the bed and took away the plastic wrapping.

After booking an appointment at kings Heath we arrived to find it had closed. We rang up Solihull and a cheerful and apologetic Lauren answered and reassured us that it was no problem to come over and she would help us out. I was taking my dad to get a new mattress as my mum had died suddenly and unexpectedly a few days before and the body does what the body does after the soul has left and unfortunately the mattresses was unusable. After being married for 49 years it was a hard and emotional task of buying a new bed and the thought of sleeping on his own for the first time in what felt like forever. Lauren made us feel very welcome and at ease and made a very difficult first outing, shopping trip and emotional task feel very safe. Thanks Lauren. I can’t thank you enough for helping us in more ways than one. She helped with fining out our needs, offered us coffee, matched him to the right bed, offered us a range of other services like taking away the old stuff and talked us through all the costing and explained and took the time to be very patient with my 70 year old dad who was obviously a little distracted. Lauren is definitely an asset to the store and to the company.