Dreams - Solihull

Noel who works at your Solihull shop was extremely helpful, friendly and approach able. Nothing was too much trouble and he was so patient and courteous as we couldn't make up our mind. He went over everything several times allowing us to take our time and feel happy with our decision. At the same time not rushing us or pressurising us into a sale. He is areal asset and credit. If he could receive this feedback at all it would be nice as I would imagine in can be tough at times working with some grumpy customers. This shop had a nice relaxed and friendly atmosphere as we also were able to see the other staff in action too and we had been in a few others ! Well done. We hope we will be pleased with the bed when it is delivered next week. Best wishes to you all

First visit to this Dreams store - me and my partner were amazed and blown away by the outstanding customer service that we received from a very fine gentleman named Noel. As soon as we entered the store Noel greeted us in a very welcoming and friendly manner. We had no idea where to look! So Noel came over to us and offered his help. Unfortunately Dreams do not stock the item we were after... although Noel was very helpful, knowledgable and even offered us a cup of tea! We ended up purchasing two, very fine pillows! Noel was happy to serve us again, he was attentive and was very interested in what we both had to say. Honestly, we will be returning on the pure fact that Noel will be there again. It is so nice to go into a store to find staff like this. Thankyou Noel for a great experience in store! Kind regards 'The narrowboat couple'

Bed frame and mattress bought in the sale so obviously happy with the price. I wasn't pressurised into buying any items, including non-sale items, but was advised accordingly when I asked questions which is something I like. I like assistants to be there for advice without being hassled to buy. I forget the lady's name but she was very friendly, a good member of staff. It was at the Shirley branch where I made my purchase. Also, feel the quality is good at Dreams.

Friendly informative help and advice without being pushy. Coffee also was delicious. Yes, expensive but not bought bed for many years. Look forward to receiving

I found what I was looking for, and it was delivered on time.

Daren was so knowledgeable and friendly.

I was greeted very quick by Chris in store. He listened to what my requirements were due to the measurements I needed and showed me all available beds. We then both narrowed down what I could have in terms of my particular colour. Then he sat with me to get a price on the bed and mattress. No way was he pushy in terms of getting a sale. I then left the store to make a phone call to my partner as he wasn't with me at the time. I then returned to the store to confirm the purchase where I was met by another staff member who started my order and Chris took over when he was free.

Good service with polite and helpful staff.

Good selection of mattress, nice friendly staff. Put at ease, allowed to try mattresses.

The gentleman that assisted us called Mark could not have been anymore helpful than he was, he had a lovely manner and was not pushy at all however was extremely helpful and accommodating. We couldn't make the order straight away as we needed to return home to check some measurements, Mark told us when he would be available the next day and his kindness ensured that we wanted to return and make the order with him as we trusted he would fulfil it for us. Excellent customer service, thank you, Mark is a credit to your company.