Dreams - Solihull

Ordering the headboard Iby phone I dealt with a calm, helpful and charming man. He made the telephone order a straightforward and highly satisfactory experience. Well done to him and your company training scheme'

I was given time, on entering the shop, to browse - before I looked for anyone to ask questions. I appreciated this. There is nothing worse than being bombarded as soon as you walk through the door. Once I approached one of the sales staff, I asked for what I was looking for, and immediately shown where I could find it. Then given advice on the products & allowed to browse until I required any help. An order was placed immediately, and it was good that I could choose a delivery day. The salesman was very professional.

The tea were very helpful. Offered a drink on both occasions a good team

the guy Chris was very knowledgable and went round all the beds to check we got the right bed

Very pleasant greeting when we arrived. We were offered a hot drink. We were given a good explanation of what was available. When we decide to make a purchase, we were given a variety of dates from which to choose a suitable delivery. We were told we could change the delivery date subsequently if it proved unsuitable. We were also told that if we could find a similar product else where that was cheaper, Dreams would price-match and add £10, which we felt was very fair. All in all, it was a very pleasant shopping experience.

Well explained by a knowledgeable represetative in a polite manner.

We were assisted in what our requirements were along with no pressure by an extremely professional guy

From the minute I entered the store with my disabled dad Daren was very attentive and helped us from a lovely cup of coffee to selling us not one bed which was our intention but two beds

Noel,the assistant who helped us choose the right mattress was brilliant, knoledge of products he offered was superb, I didnt know there was so much to getting the right mattress for you , one of the best exsperiences I have had while shopping for anything for the home , 1oo% superb, I cant wait for the delivery, cant thank you enough , and Noel.

The sales person (Sandra) was very helpful. She was accommodating and knowledgeable and I left the store looking forward to my delivery and satisfied that I had had a good deal.