Dreams - Solihull

The young lady Lauren was fantastic we spoke to her on entering the store and took us through the stages of ordering 2 beds for my daughters most efficient and happy to look after us which was nice

Matt really spent alot of time with us on the Thursday but as I suffer with spinal issues and was in pain we went home. We went back the following day and ordered the bed, pillows and mattress cover. Very helpful assistant but it took far to long to do the interest free finance so we gave up and paid the amount on a card.

I was greeted instore by 2 members of staff . I looked around at various beds and a staff member asked if i needed any help . The store colleague who served me was Mark ( 15315 ).He was very friendly and helpful .He offered me a drink and he answered all my questions and was extremely patient when i kept going from 1 bed to another trying them . I used the scientific bed thing which i found helpful . He was knowledgeable about the different types of mattress and was not "pushy " or in a hurry . I would not hesitate to use this branch of Dreams again or to recommend them to others . Mark is a real asset to your company , i have visited other bed stores with " couldnt care less " staff and totally misleading promotions and posters .

Friendly greeting good guidance through selection process and placing of order

Lauren was extremely knowledgeable and took great time with us showing us various options and knew all about mattress construction

Great customer service

Very helpful staff nice clean store very happy with product

Lauren was lovely, very friendly, not over pushy. Polite, knowledgeable and courteous at all times.

Full explanation of range of beds shown after listening to introductory message. Full explanation of mattress materials used. Comprehensive discussion on how one prefers to lie down,curled up, on your side etc. Discussion on pillows informative. Unlimited time allocated to show all appropriate beds and discussion on storage. Overall very comprehensive service together with a very reasonable delivery slot. Very helpful to have old bed/furniture taken away. Impressed.

Lauren was fantastic. Very knowledgeable and listened to my requirements. I can’t believe it’s taken me all these years to get my bed sorted ! The team at the store were all very helpful and friendly. Highly recommend! Thank you