Dreams - Solihull

Highly satisfied with my experience at dreams, your colleagues on both my visits to the store were very friendly and knowledgeable of the products you sell. I work with the general public, and I'm very much aware of customer service and feel that both Chris and Noel excelled at this.

Competent knowledgeable staff

The sales assistant fully explained the various mattresses available but did not make us feel pressured to buy.

Noel listened to what we were looking for, and showed us a good range of mattresses. He gave us the space to try and test, and didnt make us feel pressured into buying. He understood what we were looking for. He had good product knowledge and was friendly.

From the moment I walked in I felt welcomed by staff. I was given a little time to browse before being approached which I appreciated as I don't like being pressured. Sam was very friendly and knowledgeable, she put me at ease right away and was able to help with my requirements. She went through all options and made sure I was satisfied before proceeding to place my order.

Sales Rep top class credit to u

Really good customer service, got the bed I wanted, and it was a great price. (Hasn't been delivered yet, so it's possible you could still mess up, but currently it's looking good!)

Faye was friendly, knowable and a pleasure to talk to. We were offered refreshments which was welcomed. No pressure sales, perfect.

Mark was very helpful, advised us of all the options available, offered us lower priced mattress as an alternative, gave us time to think about it, was not pushy. Overall my daughter and I left the store feeling very happy with our purchase and the service given. I think Mark is a credit to the store. Well done.

Excellent service, Mark had good knowledge of the products, he listened to and acted upon our needs. Gave us time to consider the options and was in no way pushy. My daughter and I were very happy with the purchase and the service received.