Dreams - Solihull

Great service, highly knowledgeable

Excellent customer service provided by Chris in store & the delivery drivers aswell. Offered a drink, given good information, not pushed but given time to look.

We visited our local solihull store more than once when deciding which mattress to buy. The staff were most helpful, informative, and very friendly but not pushy. We were even offered a choice of hot drinks. Mark was very helpful and obliging, leaving us alone to try the products, and explaining information when needed. Noel the store manager was also very helpful in trying to get us the best deal. When we finally decided which mattress to purchase, Mark was again very helpful and took us through the order very efficiently. Darren was also vey helpful, and even managed to get us a better deal, without us really pressing the idea. We have our mattress delivery date soon, so I cant comment on how thats gone yet. But, our impression of Dreams is both excellent and efficient and great value for money. Well done to all the staff that helped us in our purchase. We bought a Tempur mattress and 2 pillows.

Found the member of staff to be very friendly and extremely helpful.

Helpful and informative member of staff

The sales team were extremely friendly and knew all the questions we asked about the product we was buying very helpful indeed

Chris welcomed me to the store and gave me a quick quided tour and explained the colour coding. I asked him to leave me to browse and he was easily available once I had some questions. He then helped me decide between the 2 beds I'd selected. We sat down to complete the order, over a great mug of coffee, and I ended up buying the 8 year cover for bed and mattress. I don't usually buy such policies but Chris explained it so well. Great experience. So much better than I'd just had in Bensons.

Assistant vey helpful and knowledgable, with no pressure or promotion of a particular mattress.

Excellent customer service. Mark was extremely helpful and supported us throughout the whole of the bed buying process. Could not fault him or the other friendly members of staff within the Shirley store.

We were invited to try out different mattresses to enable us to make an informed choice. The staff member was courteous and helpful and even offered us a hot drink! We have a delivery date for the two mattresses we bought - obviously I can't comment further as the date is still a week away, but we were told we would be contacted by the delivery driver prior to his arrival