Dreams - Solihull

Seen and assisted straight away explained what we wanted and they were able to meet our needs within our budget. Very quick to sort out and delivery slot within a week which is brilliant! Lady who served us was pleasant offered us a drink great service!

Friendly helpful service. Everything I asked for (e.g. assembly, removal of existing items) all catered for.

The man who served me was really nice and knowledgeable. He had a very relaxed approach and made me feel comfortable in trying to beds and finding my ideal mattress. I was looking for a new mattress but I had no intention of buying but due to the great service I received I ended up buying it right away without a doubt. The man was middle aged and I didn’t catch his name but he did mention he’s worked there for years. He was very kind and and helpful and made it easy for me to find my perfect mattress. I’m looking forward to it arriving. Also they were hoovering the store constantly ensuring cleanliness. I really have never had good service from anyone before like I received from the man who served me. Very happy

I was immediately greeted when I entered and was given the space I needed to browse and make my decision before I spoke to a member of staff. When I was ready Elizabeth was attentive and listened to me as I discussed what I wanted. She conducted my sleep match very efficiently and was very patient and knowledgeable as I made up my mind as to which mattress I wanted. When I had decided she processed my order efficiently and effectively. At all points through my visit I felt secure and safe and it made for a very pleasant visit.

Mark was incredibly welcoming, friendly and helpful. The sleep match was also a great part of my experience and enabled me to find the perfect mattress with Mark’s help.

Staff helpful without being too pushy to sell. Staff had time to discuss requirements and talk through options. Was happy to accept when we didn't like options. Lots of choice and several offers in store.

Staff are brilliant. We had a really positive experience last time and returned. Mark was great, not pushy and really friendly and helpful. Really put us at ease.

Excellent service and knowledge, helpful and efficient

Mark was very knowledgeable about the products, and took time to explain the mattress grading and suitability for me. There was no sales pressure either and the 40 day replace/exchange policy is a bonus.

We walked into the store wanting a single bed but with none on display we were unsure where to start. Natalie came over immediately and put us at ease, asking questions about what we wanted & even doing sleep match for my husband as the single/spare bed would be mostly for him. She had excellent knowledge and we didn't feel pressured or rushed at all. I would definitely return to this store in the future.