Dreams - Solihull

Good personalised, tailored and patient support from Akhtar.

It was a relatively enjoyable experience. The sales-man was very helpful, friendly and sociable. No pressure to buy which is always important. The product we went to purchase had been discontinued but we were directed to the replacement, which, in my opinion, was superior. Any questions we had were answered with no embellishment. Overall, a great salesman, with a good sense of humour and not afraid to treat us as human. We hope the bed lives up to expectations, which I'm sure it will, however, the exchange policy is great if we have made a mistake.

Very helpful sales exec made the process very easy.

We have just moved from Australia and found that our furniture didn't fit upstairs. We needed specific furniture to fit a narrow stairway. We were given loads of options and the salesman was very helpful

We went back to dreams because of the positive experience on a prior purchase of a bed. We did not immediately see the same colleague who helped us before however we were able later to say thank you and that he was the reason we returned. Noel was extremely helpful, had excellent product knowledge in detail and unusually for a salesman actually listened to us and adjusted the call to fit our requirements. As a simple example, we buy based on our assessment of overall value and the last consideration will be price - we make our product decision first, know the value to us and negotiate price once we have decided what we want. Most salespeople in retail focus on price, price and price whereas as soon as we mentioned to Noel that we did not the bring the subject up, he never mentioned it again until the end of the purchase process. Noel also was the "all round" nice guy and should go far.

Everyone we spoke to were courteous and professional

The sales person was happy to spend time reassuring us. He gave us options, explained everything well so we understood and really took care of us and our needs.

I had taken a picture of the bedframe I wanted on my phone but I didn't see it in store. I was explaining it to the assistant and he got the name right! I was impressed with his product knowledge

I spoke to Andy initially on 28September and inquired about a bed in store. He was extremely helpful and informative as to the suitability of the bed for my particular needs. I then tried out several different mattresses which Andy was very knowledgable of and was able to make a choice. He then processed my order which included free delivery and setting up the bed as well as taking away the packaging - this was particularly helpful as I am planning to move into a rented property alone. When I came into store on 10 October, I was able to confirm my order - Andy was very efficient as well as friendly and he provided a high standard of service throughout. I would definitely visit the store again - I will need an additional bed fairly soon - the overall service at Dreams was first class.

Good service, got what I wanted