Dreams - Solihull

On our first visit Noel ( who I believe was the Manager) politely engaged with us upon entering the store and made us feel welcome whilst not pressurising us too much. His product knowledge was excellent and he fully understood our specific requirements and circumstances for our potential purchase. As promised Noel phoned us the following day and mentioned a promotion which would allow us to achieve our budget of what we wanted to spend. We revisited the following day and made our selection of bed and mattress. Everyone we spoke to was extremely courteous and professional.

Daren was knowledgeable, helpful, friendly. He gave us some great tips and went the extra mile in making us feel valued customers. This was the third shop we visited today to make our purchase and by far the best.

Friendly knowledgable staff, not pushy and great with the kids

Friendly, knowledgeable assistant who went the extra mile to find us what we wanted.

Staff member in store was very helpful & knowledgeable. The delivery service was just as promised and the delivery staff were also very helpful. We ordered 2 mattresses for my mother in law and her disabled son and we are very pleased with both the product and standard of service received from start to finish.Excellent and we will definitley recommend you.

Andy at solihull branch was friendly and knowledgeable and a credit to the store. His coffed makjng skills were also exceptional! I hope the delivery is just as good. Well done Andy

Have you tried shopping for a new bed with a teenager? Well if you are the person to go to is Noel at Dreams in Shirley. He was terrific! My teenage daughter was treated like an adult. He happily showed her the differences between the beds, explained the reasons for choosing the right bed not just the one that looked the best! He gave her time to browse, to ask and answer questions. It turned out to be a great shopping experience. His polite, cheerful and upbeat manner was great. We will certainly be returning when we need a new bed and know who it is we will be dealing with. A great store, wide and varied range. Outstanding customer service from Noel and the bonus was a very happy and excited teenager. Thank you Noel.

Staff were available and knowledgeable without 'hovering'

I was just completed satisfied with the way your member of staff Andy in the Solihull branch looked after us. I did not realise how difficult it was to choose a mattress but he was so understanding and explained everything the main thing was I never felt rushed in to purchase. What a totally lovely guy and is a credit to your company.

We had not planned to visit this store but happened to pass it and so went in. We liked the range of products available under one roof. Chris was most helpful but not pushy. We abandoned the idea of going to our intended supplier because we were able to purchase exactly what we wanted at this store.