Dreams - Solihull

I visited the shop at 4.45pm, so was aware that it was quite late in the day. and I still had to visit a nearby store before that closed. I explained this to the assistant and he was extremely helpful. We discussed the bed, the mattress and delivery, swiftly but with all the details made clear. I bought the bed and arranged the delivery date, paid and was in time to collect my other goods. The assistant was friendly, clear, yet we had time for a laugh or two. I was really impressed with how the assistant did not pressurise me at all, listened carefully to what my needs were, answered all my questions, with out hesitation, looked up a measurement for me and so on. Yes, very impressed - this was a smooth buying experience. Can't wait to get my bed now! Thank you

There was a good range of products under one roof and the prices were competitive prices

Sales rep and other staff highly motivated and full of knowledge. They All took the time to fully engage with us and understand our needs and overcome any potential problems.

We bought our last bed from Dreams and were very happy with our purchase so thought we'd use Dreams again. We first visited a week ago and Andy at the Solihull branch was helpful, friendly and extremely knowledgeable but not 'in your face'. We explained what we were thinking about and he was so helpful. I have to admit, it's the sort of purchase that is so important and he didn't pressurise us in any way as we'd experienced in other retailers and he really knows his stuff. We went back today as our experience last week was just so easy and helpful. Although the store had what we were looking for, if the service had not been so good, we would have gone elsewhere. Andy really is a credit to your business and we'd like to say a massive thank you to him for all of his help and advice.

good All round service pleasant sales person

EXCELLENT CUSTOMER SERVICE AND EASE OF ORDERING

My wife and I entered the store in Shirely and were greeted by Chris, we gave him our requirements and our budget and he was able to provide us with a number of options. In the end we walked away having spent more than our planned budget but still with the feeling of value for money. Very professional and personable.

The assistant was friendly, efficient and knowledgable and could answer all our questions and guide us to the right product for our requirements.

Staff displayed an excellent professional attitude , were lknowledgable and helpful . They actually seemed to care and want sales. , unlike some other stalls I have visited .

Noel and Chris could not do enough to help us as we have a mental health son and they sorted us out with all our needs and was absolutely brilliant they are a credit to your company.