Dreams - Solihull

Ellen was extremely courteous, understanding and helpful, as were other members of staff even changing the mattress I was interested in over to another divan base to see that I was able to lift the base to access the storage.

Excellent customer service explained everything and listened to all our needs

Good choice of beds Assistants helpful but not pushy, left time for you to make up own decision. Offered drinks

Offered a drink very early on and then given advice on a range of products. Once we had decided the process of purchasing was painless and rapid.

We were greeted on entering the store, the layout & placement of beds was explained. We were given time on our own to make our decision and didn't feel over pressure to buy.

Approached when we entered the store and asked what we were looking for and then directed to the appropriate area and explained how they were catorised. Then left to browse ( how wonderful not to be pressurised) When we had made our decision we looked for the assistant who first approached us and asked a few relevant questions which he answered with ease and confidence. No pressure so we bought what we came looking for without feeling pressurised ( how wonderful)

Staff are very friendly, helpful and knowledgeable.

The assistant made the whole process of making this purchase a friendly and knowledgeable experience. Having visited various rival stores it was his enthusiasm along with the product that clinched the deal.

Excellent customer service,very knowledge and made visit very personal

Prompt attention when entering the store and directed to the item we wished to purchase and given a general description of each type,then left to browse with no hard sell ( wonderful) After making our descision we approached original salesman to ask a few questions that were answered easily with a good knowledge of the product hence we purchased