Dreams - Solihull

Very knowledgeable and understood our requirements

I was seen to straight away and got to try several beds that would suit me with great advise to

Chris was knowledgeable and took time to understand our needs. He was able to give all the information we needed in order to purchase our bed.

The assistant was very helpful and had excellent product knowledge. He knew when to leave us alone and was available as soon as we had a question. He offered us a cup of tea and gave us pillows to use as we tried the mattresses. All in all an enjoyable experience.

Sales advisor spent a lot of time helping us and listened to what we said rather than following his own script or agenda. Offered drinks. Staff gave us time when we needed it but were available when needed. Good range of mattresses. Ordering was quick and easy and delivery is sooner than we expected.

V helpful salesman - friendly and efficient

I knew more or less what I wanted having researched online. Andy, the sales assistant was most helpful and pointed out the bed in question. He also pointed out another for comparison. He ensured I had plenty of time to try out the bed. He was helpful, but left me alone to discuss the purchase of the bed with my daughter. His manner was most friendly and approachable - even offering us a hot drink. This was a lovely touch. He answered my questions and showed me other products I was interested in. He offered advice with regards to the colour. There was a choice of delivery dates and he was very informative and reassuring about delivery and recycling.

I thought the colour coding system of the bed types was a really helpful way of choosing the right bed and helped narrow things down, but I must say the level of service and knowledge from Mark who served us was incredible. All too often I go into stores and get pushy sales people who turn out to know very little, but Mark was brilliant — his knowledge was fantastic and he was really helpful and just advised us and gave us space to make our minds up without pushing us. I'd really like for you to pass on our thanks to him and tell his manager how great he was — give that man a pay rise! All in all really satisfied so far, really pleased with the bed we picked, a good selection in store and it can be delivered exactly when we need it, and as I say the service was top notch, well done.

We were served by akhtar who was very welcoming and friendly. We gave him a ruff guideline of what we were looking for, and he found the perfect product for us!. Then upon placing the order was quick and everything was explained brilliantly. Akhtar was easy to talk to made my purchase with my girlfriend a actual fun experience. I will definitely by recommending dreams and especially Akhtar, who is a credit to your store and company.

It makes a very pleasant change in today's shopping experiences to have a salesman good at his job, polite but not pushy, seemingly more interested in getting it right for the customer than meeting any personal sales targets and enjoying his job.