Dreams - Solihull

We were very pleased with our visit to Dreams, Solihull, on Sunday 15th May. We were served by Chris, who was very friendly and efficient, he made our shopping experience enjoyable. Our visit to the store was very efficient, we knew what we wanted and any questions we had were answered.

The assistant at Solihull was extremely helpful, friendly and not overtly pushy/'sale man' like. This was our second visit to a Dreams store and the lady at Leamington Spa was also extremely helpful in a very similar style. We felt welcomed but not pressurised by either store.

Mark, the assistant, was excellent in helping us choose the divan and headboard we were looking for. It was a pleasant experience not being 'pushed' into any decision. If we had been we would have walked out. Mark had the perfect balance of being very helpful but not making decisions for us. Keep up the good work.

The shop assistant Noel was very patient ad explained in great deal our options. Even when we could not make up our mind and left the store he was great when we called back and imediatly placed a sold sign on the item and waited for us to return to th store. Great service nothing was too much trouble, and even wen we could not decide, he was very accommodating.

Chris, the sales advisor was very helpful and new his stuff. He went out of his way to help us and was not pushy or over bearing in anyway.

Without exception both Mark and Noel were very helpful, courteous and knowledgeable without an pushy sales talk.

Very good customer service, answered all concerns with good technical knowledge. Did not feel pressurised , and allowed us the time to make up our mind on choice. Daren was very professional and helpful.

Immeatiatly asked if I wanted assistance as I entered Door. Assistant gave ne hid FULL attention despite presence of other potential cusyomers. Assistant found and posted-on sales paperwork that I left on his desk - he could have said 'yes I've got it come and get it'. A pleasant sales/purchase experiance.

The assistant understood my particular needs and was able to provide a solution to my complete satisfaction in a time scale which was very helpful.

Good attentive and informative staff without feeling pressurised