Dreams - Solihull

I thought I knew what I was after, and when I visited the store, your employee, Noel, was very helpful. He could have just sold us the head board and have been done with us. However, Noel asked us key questions for consideration. These questions made us think again about the product we were after, and we're really please he did. I think think we'd have been ultimately satisfied with our original choice.

It was an all round good exsprience with grate satisfaction got what I wanted with no problems an every one in the store was lovely an friendly would deffo shop there again thankyou

The store assistant was very helpful

Having not bought a bed for a long time I needed to be made aware of my choices and products available. All my questions were answered and I gained knowledge that enabled me to make a purchase. I was given some time alone to consider my decisions and given feedback to my thoughts. Family recommendation to visit Dreams and worth it.

Noel was a charming young man who was prepared to spend as much time with me as required. He explained in depth the various types of springs and did not mind how many times I wanted to try the various mattresses out. He even made me a cup of tea. Having explained that I needed to consider how I would pay for my new mattress he came up with the perfect interest free plan for me. He went the extra mile in contacting his manager to get me a better deal over 20 months to spread the cost of the monthly payment, very important to me as a retired person. He was polite and cheerful throughout.

Mark, who served us, was very informative without being pushy. He understood our needs and was keen to show us the sort of products we were interested in. He gave us plenty of time to practice lying on various beds!When we eventually landed on the bed we though we wanted, he was happy to see if he could help us with price, as it was a little over budget. This involved getting Noel (the Manager) to come over and pick up the sale - and Noel too was extremely understanding, cheerful and cooperative. All in all, a pleasant experience. Dreamy even!

I went into Bensons as well and found it more expensive, more confusing and the sales assistant totally contradicted everything Andy had told me about the best beds for dust mite allergy. I googled it there and then and realised Andy was totally correct in what he was telling me. I went back and placed the order with Andy at Dreams.

Attentive service and good advice - product knowledge of the colleague excellent and good product range

INFORMATION PROVIDED ABOUT THE PRODUCTS WAS WELL DISPLAYED AND EASY TO UNDERSTAND. THERE WAS GOOD CHOICE AND THE ABILITY TO MIX AND MATCH BED FRAMES WITH MATTRESSES WAS VERY HELPFUL. ASSISTANTS WERE FRIENDLY AND PROVIDED GOOD ADVICE.

We were struggling with the various mattress types & comforts. Noel was patient & helpful. We've been in a few times before but never purchased - but Noel made it easy.