Dreams - Solihull

Great service from Noel and very helpful and great knowledge of the different products.

Chris was really knowledgeable about the products, he asked us questions to find out what products we were interested in to narrow down our search, then showed us lots of different products and gave us different options to meet our needs. He gave us information about different storage options, he told us about the different types of mattresses and different combinations we could have as space was an issue. Chris spent enough time with us to enable us to make an informed decision about the bed we wanted to buy and explained everything well with the payment options . Excellent service . Thankyou

The kindness and helpfulness of the sales man was excellent there was on rushing to make a sale and he explained every think so it was easy to understand I would have no hesitation to highly recommend the sales man or Dreams

We were assisted by a very knowledgable gentleman, he wa svery pleaasant and helpful without being pushy, we even had a cup of tea!

We found exactly what we wanted and free delivery was included in the sale

We were highly satisfied as Andy was very knowledgeable regarding the products and gave us a lot of information and was helpful but was not pushy and gave us time to decide on the product we wanted.

1. Products were in store to see & feel 2. Staff friendly and approachable 3. Walked in heavily pregnant and asked if there were midi kids beds to look at. Staff member said yes, pls use the lifts to go upstairs and I will have someone up there to meet you. 4. Got upstairs Andy was there to meet me at the bed I wanted (psychic). 5. He let Leo my son get in the bed and treat it as if it was already in his room. This made me feel confident in purchasing as I could see genuinely Leo lived the bed and felt relaxed. 6. Andy interacted with Leo on a genuine level 7.Andy was not at alll pushy 8. Andy had excellent product knowledge 9. I felt really confident with this purchase and the price, like it was my decision and I had all the facts to make it. 10. Andy gave me and Leo's dad space to talk to each other to make a decision ourselves while Andy chatted with Leo.

Andy was very helpful and was able to guide us through the seemingly complex procedure of selecting the right product for our needs. While we know that Benson's is a sister company, we found that the way that the beds were presented at Dreams, with the coloured covers on the sample beds which was carried through to the beds on display, was very helpful and far better than the Benson's system.

Prompt and courteous service Good knowledge displayed by the salesman Daren

We went in knowing what we wanted. Ewan actively listened to our needs and our budget and he assisted us in finding the right product to meet our needs, knowing quickly and efficiently where the items were in the shop so he could take us straight to them. I like the fact that he gave us lots of information to help us to make an informed choice without putting on a 'hard sell' which would have put us off buying with Dreams. We actively sought him out the following day, he remembered us and dealt with our order efficiently and with patience when we asked questions.