Dreams - Solihull

My partner and I were looking for a mattress that was of pocket spring design and contained no foam topper that was made with natural products. When Chris approached us we were very specific about our requirements and he guided us through the various options that met our criteria. He had very good product knowledge and within fifteen minutes we had a short list of four mattresses. We were given plenty of time to try out each mattress, Chris even brought us an extra pillows to ensure we were comfortable. In the last 8 years I have had three mattresses, I just wish that Dreams had been open in Solihull earlier. Great customer service, great products.

The price was good as it was in the half price sale, and the store assistant was very helpful and knowledgeable

The courtesy of the members of staff and the willingness to co-operate with one another.

Had visited another Dreams store on the Coventry Road and didn't have the same positive view on the beds as I did at Shirley. The sales assistant was caring friendly and none pushy whilst still informing us of all the great benefits of a Dreams bed. The beds in the Coventry Road store looked dirty and the store didn't have the same appeal as the Shirley branch.

Warmly greeted by Daren (sales person). Gave me the chance to talk about what we were looking for. Showed me a number of products which matched what I was looking for.

The employee (Daren Hollingsbee) was very helpful and friendly without being "pushy." This, in part, made us place an order with this company, rather than one of its competitors,

Andy greeted us on arrival in the store, explained about the differences in mattresses, left us to browse then returned to see if we needed any more help. Then he showed us a variety of beds before asking if we had time for the Dreams experience. We then spent 5 mins in trying out the tempur mattress whilst watching a demo of the tempur bed. Andy then showed us different tempur mattresses and pillows before we decided to buy. Excellent service from start to finish

Mark our sales assistant was very helpful. He was knowledgeable about the different mattresses and he gave us time to discuss our options, without forcing a sale or crowding us. Mark was friendly efficient and polite.

very professional staff. Not pressurised which I like.

ALL OUR PROBLEMS WERE SOLVED VERY QUICKLY AND EFFICIENTLY