Dreams - Solihull

My overall experience was excellent. Chris who served me was friendly, very knowledgable and helpful during my time in store. He was patient yet didn't push me to buy a particular product which made the whole experience pleasant. I would highly recommend the store and its staff.

Staff were very pleasant and helpful took time to find out what it was I really want and why.

From the moment I walked into the Solihull Dreams and I was greeted by Andrew I felt that my custom and requirements were paramount. Nothing was too much trouble even though I was requesting a 'big ask' by requiring a Superking Bed for Christmas. Andrew and his Manager made me tea whilst they searched to fulfil my requirements. The bed was sourced and purchased. Emails constantly updated me on delivery and the two guys who delivered my bed on the 18th December were great. They unloaded the bed, took great care in protecting my carpets, put the bed in the right position and made sure it was set up correctly before removing all packaging. I was apprehensive about buying from a chain but this experience has been nothing short of fantastic and I would not hesitate from not only recommending them but also purchasing other beds from Dreams of Solihull - Well Done everyone and Thank You!

The manager made him self readily available and was very attentive and helpfull in our choice to match our existing furniture

Incredibly helpful and patient service. Took the time to understand our needs and concerns. Was not pushy and made us feel very comfortable that the decision to buy our chosen mattress was right for us, and not just the salesman trying to pressure us to get the most expensive product. He was even prepared to move mattresses around the store so that we could try them out on a different style of bed.

The store was well laid out, the salesman wasn't in your face which is a good thing. Especially after quite the opposite in a rival bed store which resulted in us leaving rather quickly after we felt uncomfortable with their approach. The dreams salesman gave just the right amount of attention and provided useful information when he did speak with us. We felt under no pressure which meant the process was enjoyable rather that stressful!!

Excellent customer service, staff not pushy and took the time to find out what we were looking for.

The assistant was kind, attentive and patient.

We went into the store to start to think about buying a new mattress. The help we received reassured us to buy without going to other stores!

Noel was absolutely fantastic at making sure that we got the bed that was the correct one for us. Great customer service, highly impressed.