Dreams - Solihull

Customer service was excellent

I was completely satisfied with all the sale

From the moment of entering the store, we found all staff to be very friendly and approachable without being overbearing. Noel dealt with us throughout our visit showing us relevant products, discussing things and answering our questions. He willingly provided us with a detailed quote despite us only looking at that stage. I subsequently paid 3 further visits to the store and each time Noel was equally helpful. When it finally came to me ordering he went through everything carefully and even rang me today with a follow up query to make sure nothing had been missed. I'm very impressed altogether.

Mark guided us through the choice of mattresses & his help was clear, informative & we valued his knowledge & experience. Whilst he remained attentive during our decision making (we lay on quite a few beds !) at no time did we feel pressured to buy or to choose any particular bed. High pressure salesmen are a total turn off & would make us leave a store on principle. I'm pleased to say that was not Mark's style & that suited us perfectly. We were then amazed to discover he has only recently started working at the store. He made parting with our money a pleasant & pain free experience !. Thanks also to Noel who pleasantly & efficiently guided us all through the payment process.

A warm friendly welcome, proffesional service throughout the transaction,all our needs were met, a good variety of beds and matresses were shown to us to help us decide, excellent shopping experience.

Though at first our choice couldnt be met due too item being discontinued we were satisfied when we came back to your store even though there were a few bed stores near too yourselves

very friendly staff, good sense of humour, approachable, knowledgable

The salesman went out of his way to be helpful, including swapping the bed base of a mattress so we could try it on a sprung base instead of on a divan.

The service by Lee was excellent and satisfied our needs. He focused on to my needs and the result was --a purchase of a product that will satisfy that need!

Efficient and helpful. Interested in our needs. Gave honest advice and didn't try to over sell or push for higher priced goods. Stayed with us and didn't look for customers who might have been a better prospect in terms of spending more. No pressure. Able to inform re delivery dates before placing orde