Dreams - Solihull

Firstly I wasn't immediately jumped on by the sales person and I was able to browse for a while after he let us know he was on hand if we needed any assistance. He was then very approachable, friendly and knowledgeable about the bed we were looking at and about my specific needs. He was not pushy at all and made me feel comfortable about my decision to purchase. I was offered insurance protection which was fuuly explained and the transaction was quick and simple. Finally I was given a delivery date and information on how I would be contacted on the day and the arrangement for the bed to be taken into the bedroom. All in all this was excellent customer service.

The assistant was helpful and knowledgable and gave us confidence in our purchase

We found Kathryn to be both helpful and well informed, but at all times happy for us to take out time to make our own choises.

Plenty of choice available. Staff helpful, without out trying to 'sell'

From start to finish we were treated with courtesy, kindness and respect.

It was quick service- the sales person was not hard sell ( as we had previously experienced in another non-dreams store). She listened to us and got us to try out different products we had not heard of.

Your members of staff were all extremely helpful and professional. They weren't pushy like some retailers can be. We were given all the time we needed to decide what we needed. We visited more than once and were comfortable to do so knowing we weren't being pressured into a sale. Noel in particular was extremely helpful and knowledgable and gave us full confidence in the products we were purchasing. We will definitely be returning to Dreams Solihull for our future needs

Andy was helpful and not a pushy salesman that I expected. I visited the store several times and he never seemed annoyed that I hadnt made a decision and was happy each time I went in to discuss my needs again. He gave advice on a wide range of products and the prices and the best value for money and never tried to push me outside my budget unless I was asking. All in all great service.

The assistant Kathryn was extremely knowlegable and pleasant as well as very patient with me

kATHRYN MICHELLE AND NOEL WERE MARVELOUS