Dreams - Solihull

We were advised well from very helpful staff

Andy who served me was straight and to the point and didn't try to sell me something I didn't want. He listened carefully to my needs.

All round great service

The experience was mainly enjoyable due to the wonderful service we received from Jo. I dislike pushy sales people and my previous experience at a bed store was exactly that, but Jo was very different. She allowed us to browse the store without any pressure until we were ready for help, and then she was friendly and knowledgeable. The store itself was clean, bright and easy to understand.

I wasn't sure of what I wanted, I did have a price I wanted to stick to but I was flexible. My needs were also quite specific needing a firm orthopaedic mattress. There were so many to choose from and I was grateful for Jo's help. She demonstrated good knowledge and explained the colour coding around the store to signify the types of mattress and this was very useful. I am having a new hip shortly and my old bed is nearly 30 years old. I am really looking forward to using my new bed. It will certainly help with my rehabilitation. Thank you Dreams. All I need next is a king sized version cuz I live to spread out. !! What a great experience.

The service was excellent and the product knowledge was excellent. Every thing was explained to us and I would recommend dreams to freeing and family.

The reason I was highly satisfied is that your representative Jo dealt with my order efficiently. Jo explained the product well and answered any questions I asked. I was also impressed with the product but of course this cannot be confirmed until beds are delivered. At the moment my wife has health issues which require daily hospital visits so knowing the delivery date plus Dreams delivery team will assemble both beds sealed the deal.

we visited the Solihull Retail Park Store as soon as we entered shop we were greeted by Jo who was friendly and polite, she was very helpful and gave us all the help we needed in choosing a mattress to meet our needs, she also gave us the opportunity to try many different mattresses without any pressure from her to buy until we were sure of the mattress we felt comfortable with, which is why i would recommend to my friends and family.

Great value!! More importantly the customer service adviser Andy he was friendly polite and just gave outstanding customer service no question asked was too much trouble he just gave good old fashioned honest truthful answers. Hey matched all our needs to the products he had gave great advice he made the whole experience just perfect . He was not a typical salesman and pushy to be honest I was not even looking to purchase a bed today just looking but he was that friendly gave so much perfect advice I just had to buy one today he was truly amazing and would love for you to pass on our thanks Vicki and Paul

Noel knew all about the products, was not pushy and gave us practical purchasing advice