Dreams - Solihull

The reason I am highly satisfied is mainly due to the assistance of Kat the advisor. She was superb in everyway. She had great knowledge of your products and spent the quality of time with us to ensure we made an informed decision. I am pregnant and she really took that into account in helping me decide which bed best suited my needs. Kat made my decision stress free and it was an absolute pleasure buying from her. I work in retail myself and would like to add that Kat is an absolute asset to Dreams!

The knowledge and friendliness of the member of staff was excellent

The assistant was not too pushy. This was important as we wanted to be given time to browse without being hassled. There was quite a wide product range on display. The ordering process was quick. I had a lot of choice when it came to delivery dates which was very helpful. The computer system for registering our order was quick and efficient.Overall the whole experience was as pleasant as possible for someone that doesn't like shopping.

Had been looking for a particular bed as my daughter bought hers from dreams sheldon branch and I decidedI wanted the same. Walked in on the off chance and there it was, right by the door. Joanne was very helpful and knowledgeable as we didn't quite understand the pricing structure.

Kathryn, the sales assistant listened to our individual needs and showed us options that would suit those needs. We were encouraged to lie on the beds, she even asked us what pillows we normally use and provided us with those too.At no point were we made to feel obliged to make a purchase.

I was approached by an assistant, (Ewan), who showed me where the products I was interested in were and explained the differences in the options. Then I was allowed to chose which item I wanted to buy without being pressurised. The sale was handled in a friendly and efficient manner.

I had visited the shop a few days before and had everything explained and been offered coffee. When I went back they were very busy but made it clear they would help and they did. They never contradicted anything that the first man had said and when we explained our needs they arrived at the same conclusion (and mattress!).

Very friendly assistant he had excellent product knowledge about the range I was interested in. Offered refreshments.

We were greeted by Jo who stated she was with another customer but would ask a colleague to assist us, once she was free, she returned to us to provide assistance. We were able to use the Tempur Experience and were offered refreshments. We were told about the mattress protector and this was demonstrated to us. We were very satisfied with her knowledge and she led us to different brands and styles to suit our needs. The mattress was then price matched and sweets were offered during the purchase. The service was friendly and patient and we were supported to find the best offer and the finance was clearly explained.

The salesman was not pushy at all, he understood the product and when we were asking questions that he was unsure of he was happy to go and find answers for us. He was engaging and understanding but again, not pushy.