Dreams - Solihull

Noel was a very good assistant. He listened to what we wanted and gave us guidance, he left us to have thinking /discussing time but always checked back if we had any further questions. He provided us with memory foam pillows as we had just purchased some so that we would have the full experience lying on the beds. He was very personable and friendly, and no way made us feel pressured.

The bed I was looking for was easy to find and I was told exactly which each mattress was made of by Andy the salesman, so was able to make a decision as to which one suited me most. I was given a validation code: B315 by Andy but I hadn't got around to filling in a survey before you sent this to me.

The shop assistant was really helpful without putting pressure on me. I felt I was given plenty of time to choose what I wanted and the help and advice given was very good.

On entering Dreams at Solihull the store was bright and friendly. It was clean and the help we got from the assistance Noel was very helpful. We weren't pushing into buying anything with out going and checking the sizes of the bed to fit our bedroom and being able to come back later in the day. We didn't feel pressurised in anyway.

This was a good store obviously managed well. We were lucky enough to bump into the Manager just as we walked in and he dealt with us all the time we were there. Great place ,well laid out. Cant praise it enough.

We found the store assistant Cassie very helful and aloud us time to browse the store before attending to our needs

Akitas, Our assistant was very helpful. He quickly ascertained our needs, took us to the products that were suitable, and even arranged for one of his colleagues to find sheets that I requested to be at the checkout for me to see! I was very impressed!

The service we received from Kathryne was fantastic. She clearly knew her subject knowledge extremely well and was able to answer all of our questions as well as offer proactive help. Whilst she clearly wanted to make a sale she never once made my wife or feel pressurised into purchasing, so much so we did not intend to purchase there and then but intended to visit other stores but we did. We were even offered a cup of tea by her colleague! Looking forward to out new mattress and will definitely shop at this store again.

The assistant was very helpful without being pushy. The store was clean & prices of beds all easy to see.

All in all a very pleasant elxperiance, Jo the advisor couldnt do enough for us, she even offered refreshments.