Dreams - Solihull

I was really pleased with sales person who was extremely helpful but disappointed in the delivery having to wait until 3 September for delivery. This would put me off I was prepared to drive to wednesbirynto collect but not so. It's not like I was buying a bed just two headboards.

No pressure salesman. Knowledge, helpful

The sales assistant no was fantastic knowledgeable and very helpful. We went to another store shopping around and found the experience with their sales staff terrible , so came straight back and placed an order with Jo (even tho it was a little more expensive ) Jo was not pushey she answered all our questions and those she did not immediately know the answer she found out straight away. Very happy customer ,,,, can't wait for our furniture now.

I arrived at the store with a vague idea of what we wanted for my daughter. Cassie offered friendly advice and showed me a bed that was exactly what we were looking for. She politely left us to think about it and told us she was here if we needed her again. We came back to her twenty minutes later to order the bed and we sat down and the paperwork was done in no time. We were offered various days for delivery which weren't too far in advance. Overall Cassie was friendly, knowledgeable and efficient. An asset to any employer.

Even though Dreams wasn't the cheapest option, the overall service and knowledge and the service I decided that you are the better option

Assistant was friendly and helpful without being pushy. She gave us time on our own but was there when we had a question. Lovely girl.

The staff were very friendly and had a good knowledge of the products. They were willing to spend a long time with us as we selected from the wide range available.

We intended to look at the beds and then come back another day if we were happy after looking at other stores. However, due to the informative attention of the assistant, price guarantee and comfort exchange guarantee we felt confident enough that we had found the right bed for us to purchase on our first visit to the store. Our questions were answered well by the assistant who definitely knew what he was talking about and was not pushy at all. Much better experience than other bed shops visited.

Clear information on products. Not rushed . Took time for us to try beds and mattress. Friendly helpful staff. Efficient, professional. Some discounts applied.

As the delivery team arrived I accidentally locked myself out of my flat without my keys or phone . The delivery team were more than willing to return back to my property after I had obtained some spare keys. The delivery team did offer to drive me to where I needed to go to obtain the spare keys but I did not take them up on this. The delivery team returned back within a couple of hours after completing other deliveries and my bed was delivered.