Dreams - Solihull

Kathryn who attended to us was very helpful and not pushy a very happy experience all round, will certainly be back for other products and sing the praises to friends and family. Thank you Kathryn.

Staff were very friendly and happy to help

ANDREW WAS SO HELPFUL BUT DIDN'T MAKE US FEEL PUSHED INTO PURCHASE TOO MUCH. TOLD US ABOUT ALL THE OFFERS TO GET US A GREAT DEAL

Kat provided a very professional & friendly service. No heavy sell, just very helpful, informative & pleasant.

I couldn't fault the service received.

Transaction went well

Good service Evan was very helpful

We were acknowledged as soon as we entered the store and a young, very pleasant and friendly girl asked if we needed help. We wanted a wooden single bed plus mattress or a small double of the same criteria. She asked us a few questions, like what was important to us etc and we found a bed that was ideal, which she showed us on her monitor wall screen. She told us about the great offers going on but because it . was the first store we advised her that we wanted to shop around. She didn't have a problem with that at advised if we had anything else we wanted to know just to come back and ask her. We then went in to another store where we weren't acknowledged, said feel free to look around and left us to it, but it was also quite pricey., so we returned to Dreams store (Solihull trading estate) and Cassie, the girl that helped us originally came over to us again, she definitely got to the bottom of what we wanted which was really price as the bed was for my son and being a teenager he only wants somewhere to lay his head, and Cassie suggested a divan, worked out a brilliant price, and due to all this and the service she gave we purchased it straight away

Kathryn in the Solihull retail park made the whole experience of buying our bed easy with her professional approach and kindness .

Brilliant customer service and great knowledge of items in store. Friendly welcome and speed of purchase.