Dreams - Solihull

The assistant Ewan was very helpful but also wasn't too pushy and left me to make my own decisions. I was looking for a pillow and I finally made a purchase without feeling pressured to do so.

wE WERE HELPED FROM THE MOMENT WE WALKED IN THE STORE, THE ASSISTANCE LISTENED TO OUR NEEDS AND REQUIRMENTS AND HELPED US AS MUCH AS POSSIBLE TO SPEND WHAT WE COULD AFFORD

Friendly customer service

Only went into Solihull to look ended up spending over £ 1k due to your brilliant , well trained,professional Colleagues.

I looked around for a few minutes on my own, then approached by a member of staff, who showed me what I was looking for and how to open and close an Ottoman king size bed. I was invited to try the mattresses and then took the Tempur Challenge which helped me decide what to go for

I have already completed this survey but as I said previously I didn't feel under pressure which is important to me. Took the tempur challenge, staff offered excellent service.

Ewan who served us didn't have all the answers but was quick to check with colleagues, friendly and professional

The services and the help i got to find a Tempur matteress and pillow for my disable daughter was very good

Cassie acknowledged us as soon as we entered the store but allowed us a couple of minutes browsing before approaching us with an offer to help. Her product knowledge was impressive for such a young salesperson and her approach was warm and friendly. She immediately showed us the product we requested and processed our order efficiently and quickly.

Fantastic assistance from the dreams colleague. She listened to me and my partners needs and requirements and did her best to find a product that 'met in the middle' to satisfy both of us.