Dreams - Solihull

The staff were very friendly and great help the shop just seemed very quite and the range of products on display wasn't the best

Validation code 315, dreams representative FAYE.. it was not on our visit to the area, to buy a new bed, but the idea was on our minds , for a future purchase, so we just popped in to see what was available , we had checked out competitors in the area we live, ie Bensons, argos, a local bedding company, Surprise , suprise , what we were offered fitted the bill, so an order was placed, It is always very difficult to be. Highly Satisfied 100% perfect, so 99%. Is a very high score, but Faye fitted the bill, perfectly,I didn’t want an. over sell

GREAT FRIENDLY SERVICE

Overall I was highly satisfied especially the attention given by Sandra for helping us which mattresses were best value for us. Until you have tried the new mattress out I am reluctant to give full marks that’s all.

I had no concern regarding service in store which was excellent I was not happy with the delivery

The firmer Tempur pillow was not in stock

I was comparing the price of two mattresses with the assistant. Although I pointed out that there was only £20 difference, I was not reminded that the one I was about to purchase did not have the additional 20% discount, and therefore it was a surprise to me at the till once we had placed the order, it was £150 more than I expected, but we had already made a decision based on the lower price. I still made the purchase.

We spent alot of money and were not given a great deal of discount

The assistant was excellent and the whole process of choosing beds and mattresses, ordering etc was very efficiently handled. A very pleasurable and friendly experience. The assistant (TK) was very helpful. Dissatisfaction is because when we were contacted by phone next day (13th Nov) to arrange delivery times, the earliest date available was 20th December! It's not the assistant's fault that the bed frames will apparently take ages to arrive, but disappointing that having paid upfront we now have to wait so long for delivery. If we had known the delay in advance we might well have tried to obtain the bed frames from another outlet!

A satisfactory visit overall.