Dreams - Solihull

actual product not in store but shown a similar item

I think satisfied is the correct description from the time we spent there and tried the mattress..... Have yet to experience is on a longer basis.

Wait for delivery is longer than we would have wanted

the first assistant did not have any knowledge that orders would be assembled at home and was ignorant to telling him a shoe rack had been fitted the wrong way the second assistant who dealt with extra items we ordered was helpfull

Bed not available for immediate ordering so delivery will be delayed.

Initially we were given a lot of information about the beds but we were directed to those items not included in the sale. We left the store and on return a second sales assistant showed us ulterior options including those with reductions.

Wrong label on headboard stated available in many fabrics.

three week delivery time

The chap who served me was as good as gold-Mark. I had been into the same store the previous day however and was quoted inaccurate information by a young female assistant. This proved a little frustrating as the following day I went to the store in Leamington (before returning to Shirley)only to be told the info was inaccurate-I had been advised that purchases over £300 qualified for the 9 month but now pay later deal-it was actually £400 and over. Also it later became evident that I had not been advised that when payments are made to Creation there is a £3 'commission charge'!! On every payment. If you made 20 small separate payments therefore over the 9 month period you would be charged £60 for the privilege. I don't doubt for a minute Mark was not aware of this-in which case there is a major problem with communication to front line staff. I phoned up the following day to highlight this situation and Marks colleague was also unaware of this. It is exploiting people who can't afford to pay for items straightaway in one payment-and misleading by not mentioning it

Well informed assistant who showed us a range of mattresses to choose from. Cup of coffee offered while a decision was made. Speedy ordering process.