Dreams - Solihull

Wanted to order online but your website would not take me to checkout page so had to phone, I was also disappointed having to wait 4 weeks for delivery.

I was satisfied but I just hope I haven't made a mistake in buying this very expensive mattress and didn't really see anything else I liked.

To be highley satisfied I need the items to be delivered first! The store (Fayre) was very helpful.

I think satisfied is a good mark, where it has been chosen.

Even though there were sales on in store we were not offered any sort of discount or incentive to buy.

The Salesman that helped me gave his own opinion of certain items not necessarily what was best for me or what I expressed I wanted.

I was given the opportunity to try the mattresses in peace, there is nothing worse than having someone hanging around why you're having to make sure an important decision. I was offered a drink of tea or coffee and the staff were extremely friendly.

We ordered a mattress, the service was speedy, thorough and matched what we needed. However because we needed the mattress for Christmas, we took the last date we could for delivery and there was no option for a delivery slot. we were going to a wedding that afternoon and it was only the absolute professionalism and speed of the delivery drivers that the mattress arrived just before the wedding party. For highly satisfied, you need the customers needs to be taken into account for delivery and not just let the computer system take priority.

I do not mark highly satisfied as we can all improve somewhere

Have yet to have item delivered and fitted