Dreams - Solihull

Had to pay for delivery and removal of my old bed. John Lewis do delivery free!

I was satisfied

sale was pushed, wasn't given a lot of time to consider other beds/frames etc. No variety of colour in sealy bed bases

Order time could be delayed and won't know until next week other than that great customer service from Andrew

I have emailed head of customer service twice now and nobody got back to me. Selling cover that don't really cover anything. I've had to purchase a new mattress for £500 eceb though i bought one 3 yrs ago for £300 + paid for extra 10yrs guarantee. Very disappointing

I am still awaiting a delivery date even though i have been into the store twice since the date of purchase. I was told i would be contacted to confirm the date but havent heard nothing as of yet. It seems like i will have to do the chasing myself

Completely confused by the huge choice...not Dreams fault, more ours !

It was not explained that the delivery charge would not apply on a weekend until after the transaction had gone through.

staff unsure on pricing of items once certain additions to the beds were removed they gave me a price which was incorrect and higher than what it should have been then told i am better at maths than them just left me with a bit of doubt and a feeling of are they trying to rip me off to meet targets maybe or a genuine mistake then told the calculation made was incorrect and the member of staff was new and he would take it on his shoulders just diddnt seem to make sense and some backpacking was done

I felt a bit disappointed about the price. It was much more than I expected to pay for a 4 foot bed. The mattress was more expensive than I thought and not in the sale.