Dreams - Solihull

I was very satisfied with my experience.

Adam the store manager asked me a few questions to see if i could get finance on the product. As he was asking me some questions he never made it clear than it would effect my credit score. Alot of questions ended up in confusing him which led to denial of my finance.

Completely wrote items ordered

I was very satisfied with my visit to this Dreams store.

This bed was delivered very badly damaged, I have now got to keep this rubbish for a week till they can exchange it for a other bed.god only knows what we will get in exchange very very disappointed with dreams will not use this company again

I WAS SATISFIED, WHY ARE YOU ASKING ME THIS?

When inspecting the finishing on the draws of a bed, exposed nails had been left in during the manufacturing process. This defect caused me to cut may hand. The wound was deep and bled profusely. The saving grace for your company, was the swift action of one of your staff (Noel) who showed me to a basin, where I was able to wash and clean the cut and then produced a first aid kit that enabled me to disinfect and plaster the wound. I was very impressed with the professional manner in which this employee handled the situation, So much so that I returned the next day with my wife and we purchased (Not the make I cut my hand on) a divan base. To conclude, i suggest that in future you inspect all display furniture as inflicting injury on your customers is not good for business.

I was happy with the service

conflicting advice from web chat (told that on Monday 3 Jan) that telesales were unavailable but website said available until midnight and when I rang call was answered imemdiately

The agent forgot to remove the delivery charge from the purchase order -due to a weekend promotion-this was noticed before leaving the store so this was rectified by another purchase order arriving by email. However on the replacement order form they forgot to transpose the delivery date a cross - so it was left blank. My 84 yr old mother waited in all day for the delivery and no delivery arrived. I had arranged the bagging up of the bed mattress for her on a special journey - she was then told the next earliest delivery date was in 4 days time - which meant she no longer had a mattress to sleep on- the store said there was nothing they could do- pure incomptance - a special delivery should have been arranged. this is the worst case of service I have seen in years.