Dreams - Solihull

The member of staff who served us,Was highly professional and knowledgable

The sales assistant was very knowledgeable. He was able to answer questions asked. He was not pushy, just listened to what we wanted, and although the space we have available in our bedroom was not enough for the item we originally wanted ( we have fitted wardrobes ) he was happy to let us browse and suggest suitable alternatives.

Staff were easy to talk to. Straight to the point and extremely helpful. I needed a matress asap and Mark was very helpful to me and my wife finding the right matress for us.

The Dreams sales assistant was smart in his appearance, he was polite and articulate, he demonstrated a high level understanding the need for personal hygiene / social distancing and customer awareness. He displayed a high degree of knowledge of the items I was interested in purchasing and was able to answer our questions without appearing either pushy or impatient, as I am slightly hard of hearing he was asked to repeat some information which he did with ease and professionalism which came across as good customer service - a subject which I value, and incidentally teach!! Thank you.

Felt very welcome in the store in Shirley. The assistants were very friendly and helpful throughout our whole visit, patiently walking us around and giving us time to decide since we had no idea what we wanted. However, it didn’t take us long to make up our minds and place an order straight away. Very satisfied overall and we are so looking forward to sleeping on our new mattress. Thank you guys!

Chet the sales assistant was extremely knowledgeable, took time to understand our needs and reassured us re the Covid procedures.

The sales woman was warm, friendly and we was able to have a bit of banter with them. They where very in tune with what we was looking for. They did not push and understood our needs and tailored what we needed in a bed.

The team member who served was very efficient, I clearly was in a rush and he dealt with me swiftly. Showing me a few select options and I was able to easily make a decision between them. He checked delivery time for me to assist in my decision making process too.

Chris, our Dreams colleague could not have been more helpful. He talked me through every step, listened to what I was looking for and was extremely knowledgeable of every type of mattress that was suited to me. He was very polite and courteous and a credit to you.

Chet was very helpful and found us what we wanted very quickly. He was very thorough and upfront about the prices and wasn't pushy at all. Knew his stuff!