Dreams - Solihull

We visited the Solihull store and were greeted by Natalie; she was both personable and professional, she listened to our list of wants and suggested that we might want to try the sleep match. This is a must for anyone buying a bed! We were matched with a firm mattress and the system gave us a list of mattresses and pillows that would meet our needs. Natalie then showed us each of them and gave a summary of the reasons they would work for us. We made our decision pretty much there and then but as we'd gone just to browse and get ideas we decided to sleep on it. We went back 3 days later and were looked after by Lauren who picked up where Natalie had left off. We were taken through the process and time frame, costs, deposits and finance plans fully explained and for us flexibility is important as we are moving house but we do not yet have dates. This was a fun and professional experience and we left feeling that we had been well looked after.

everywhere felt safe for us been oaps even got a cuppa

Excellent choice and great customer service.

We were supported very well throughout the entire process by Chris, from when we entered the store, to our bedding needs and placing the order.

Pleasant and helpful

I was placed under the machine to match the type of mattress, that was a great service

We were looking for a mattress for my 8 year old son. Dreams in Shirley was the second shop we went into and we were immediately asked if we would like help by Kathryn who was very friendly and helpful and who facilitated our son to be able to try some mattresses. We went to some other places but he wanted the one from “The Dream Shop” because “the lady was nice” and he thought he would “sleep better on one of her beds”. So we purchased the £699 bed despite a budget of £500 as he wouldn’t be dissuaded from the matter :-)

Lauren the assistant was very polite and knowledgeable.

Placed an order with Dreams in the Shirley Store and once we were home we realised the bed was too wide! So we returned to the store and Lauren who helped us, changed our order no problem. Also after our purchase an overnight offer was released involving our mattress. With a discount and free pillows, I rang up to see if this could be applied and all was sorted no problem. Great service and would recommend to friends.

Found the sales assistant (Chet?) to be really helpful