Dreams - Tunbridge Wells

Because there is always room for improvement

I was satisfied - which is a good thing. The products weren't cheap, so I suppose the fact they felt quite expensive is what dropped the rating slightly.

Everything good. !!! Sales staff are excellent - JS

There wasn’t clarity regarding prices for headboards etc only prices for the beds and mattresses which led to a bit of surprise with the final order price. Could do with clearer price marking.

Discount offered to me was paltry. I purchased a bed in November 2020 and would have bought 2 beds instead of one but the maximum cash discount was £87 - I could have had more discount in terms of accessories but I didn't want or need them.

We still haven’t got the bed promised on Tuesday … it’s been 4 days with no explanation or phone call!

There was nothing that stood out until after seeing the sales woman. Confussed by the range of Beds and which one was for us. Slightly went over our budget.

I was looking for divan bed with end drawers on chrome legs. However Melissa helped us a lot and found another appropriate bed. We are happy with the purchase process and waiting for delivery.

When I walked in I was offered a help by a lady, after 5 minutes she called her colleague to look after us and she was looking after other customers which is personally I did not like as I felt she did not like me or something. But her colleague Carol I think was her name and another lady was helping as well they were brilliant and that how customer crevice should be I would not completed my order without their smiles

Prices were market average. Finance application stalled at the end of the process and had to be restarted... (tec issue)