Dreams - Tunbridge Wells

I didn't think I gave my consent to receiving these sort of emails. My item has not been delivered yet so I cannot give a total picture. I was very satisfied with the sales personnel, but would have liked an earlier delivery date, but none were available.

I brought a headboard . The selection was limited in colours .

The delivery time quoted was disappointing with four weeks to wait.

Very prompt customer service, friendly assistant, lots of help

It was all fine, though not a 5* experience. Our server did move onto another customer during his dealings with us, which could have lost our custom.

It's fine. Given the prices the service I got was what I had expected. Some items in the store seem a little overpriced. But if there is a matching demand, who am I to judge.

I can't think of anything very important that Dreams could change to make my experience highly satisfied. Maybe minor things such as softer lighting, different layout. It can be awkward lying on a bed with strangers doing the same opposite. Although the salesman did point out which mattresses we should try & there seemed to be some colour code with the throws I was easily distracted having my children with me. It was nice that he didn't stay with us all the time as we didn't feel pressured, but I did find I had forgotten some of what he had explained. We were also offered a drink on more than one occasion which was lovely, but not practical when lying on beds.

It was adequate

No discount offered for buying two mattresses and one month wait for delivery. Sales assistant was very knowledgeable and pleasant.

Very busy day(bank holiday),had to wait to be served, but the lady who served us was apologetic and very helpful and efficient