Dreams - Tunbridge Wells

Expected to get a better discounted price during the sale period

We were highly satisfied with the extremely helpful and knowledgeable staff member, Kyle, who spent a long time with us to help us find what we needed. We can't comment on the particular items that we received as they have not arrived yet. We landed up spending quite a lot more than we had intended, but Kyle found us the best discounts that he could, which helped, and the in-store products seemed great. Possibly having a running total of our order cost as we went along might have helped us with our budget.

the lead time on the products we wanted...

The layout of the shop is confusing .. it would be more useful to customers to have the categories of matresses more clearly labelled and categorised or arranged physically in groups.

We were being assisted by a particular member of staff but when we wanted to make our purchase he was dealing with another customer.

Our experience at Dreams was very good the sales assistant was very helpful and knowledgeable about the mistresses. We were given the information and then given space to try out the mattresses. The order was not rushed which was comfortable particularly considering the amount being spent! I rarely rate anything as the top score as this suggests that their is no room for improvement. Every business has room for improvement, such as on going training and staff maintaining standards. Our visit was very good and we are looking forward to the delivery date.

I want to reserve judgement until I receive the goods

On the whole I was highly satisfied but I have yet to take delivery of the mattress purchased so it remains to be seen.

Overall, the outlet was fine, but to be highly satisfied the outlet would need to be exceptional. Plus only 2 staff meant we needed to wait to be dealt with.

Very good customer service when dealing with my husband and me when looking at mattresses.