Dreams - Tunbridge Wells

We felt that the salesman, whilst very friendly helpful and pleasant was a little to "Salesman like" and the price of the product changed twice between our agreeing to the purchase and payment. We were not given a green bag to put the old mattress in and when we phoned to ask about it we were told it would arrive by post a couple of days before delivery. We are awaiting delivery today but the bag has not yet arrived. The time we were given for delivery was between 8.30 and 10.30 am today 2nd June.We have just received a phone call from a monophonic surly young man telling us that it won't be delivered until between 13.30 and 15.30. This is not good enough, we had made arrangements to be at home this morning and are now having to rearrange previous appointments so as to be available this afternoon. Eighteen months ago we bought a bed from Dreams in Bury Lancashire where we recieved excellent all round service which we could not fault in any way.That is why we returned to Dreams for this purchase. Unfortunately this experience has not been as good.

Price was a little high but the service was excellent

The sales assistant spoke to us at least 3 times while we were looking at the products, but we had to wait for him to deal with another customer's order when we were finally ready to place our order

Ideally I would have liked to take one away with me. The speed of delivery is OK at less than 2 weeks, but faster would be better.

The sales man was very friendly and knowledgeable .

Firstly I did the purchasing on the phone after looking at the web site. The guys product knowledge was not the best, and having to wait for him to find a price for a headboard, 2ndly I felt that I was being hounded to purchase an extended warranty insurance.

Already knew pretty much what I was looking for so didn't need much advice

order did not arrive on planned day although text msg. was received confirming delivery date, but no subsequent call or delivery. Contacted store in TW , salesperson said they would investigate and contact me no later than midday next day. No call received until 1630 next day when called by different salesperson who asked me 'did I know what was happening with my order' as he had been asked to call me but wasn't certain why !! New delivery date made . From this point all went as planned and delivery team were first class in terms of politeness, tidiness and general handling of delivery process.

i walked in and spent 90 seconds before deciding on the mattress i wanted. It then took between 20-30 minutes to purchase the mattress which i paid for fully. it's a mattress, please can this be streamlined it was such a painful process.

I recently purchased the single bed with a pull out bed stored below from this store and was satisfied with service and product. I returned and bought a single mattress for £99 but the standard delivery is £39 on all items. The assistant did discount to £30 but that's still a v high delivery cost for a small item and 30% of the cost of my item. I think you need a tiered delivery cost.