Dreams - Watford

The assistance is available and proposed once you get in the shop. The help in choice is provided and products' specifications

I was highly impressed on my visit to the Dreams Watford store, and in particular with the customer service supplied by staff Callum and store manager Mustafa. On arrival we were warmly greeted, offered a bottle of water, and politely asked to sanitise our hands. Then we were asked our customer needs, what we were looking to achieve that day and customer preferences in detail and if there were any specific requests in which I have disc problems in my back so this was vitally important, before being shown to the mattress tester. After using the mattress tester we were then shown 4 different mattresses that would suit our needs based on the results of the test, and to work out what was most comfortable. Each stage we were asked what our thoughts were and then Callum expertly stated the technical side of each mattress helping us make our decision on which to purchase. Mustafa the store manager asked how our visit had gone and if we had any questions and if there was anything else they could help with. Then we sat down to purchase, asked when a delivery time would be most suitable in the next couple of weeks and then we were upsold cover and a mattress protector. Enjoyable experience!

I was highly impressed on my visit to the Dreams Watford store, and in particular with the customer service supplied by staff Callum and store manager Mustafa. On arrival we were warmly greeted, offered a bottle of water, and politely asked to sanitise our hands. Then we were asked our customer needs, what we were looking to achieve that day and customer preferences in detail and if there were any specific requests in which I have disc problems in my back so this was vitally important, before being shown to the mattress tester. After using the mattress tester we were then shown 4 different mattresses that would suit our needs based on the results of the test, and to work out what was most comfortable. Each stage we were asked what our thoughts were and then Callum expertly stated the technical side of each mattress helping us make our decision on which to purchase. Mustafa the store manager asked how our visit had gone and if we had any questions and if there was anything else they could help with. Then we sat down to purchase, asked when a delivery time would be most suitable in the next couple of weeks and then we were upsold cover and a mattress protector. Enjoyable experience!

I was highly impressed on my visit to the Dreams Watford store, and in particular with the customer service supplied by staff Callum and store manager Mustafa. On arrival we were warmly greeted, offered a bottle of water, and politely asked to sanitise our hands. Then we were asked our customer needs, what we were looking to achieve that day and customer preferences in detail and if there were any specific requests in which I have disc problems in my back so this was vitally important, before being shown to the mattress tester. After using the mattress tester we were then shown 4 different mattresses that would suit our needs based on the results of the test, and to work out what was most comfortable. Each stage we were asked what our thoughts were and then Callum expertly stated the technical side of each mattress helping us make our decision on which to purchase. Mustafa the store manager asked how our visit had gone and if we had any questions and if there was anything else they could help with. Then we sat down to purchase, asked when a delivery time would be most suitable in the next couple of weeks and then we were upsold cover and a mattress protector. Enjoyable experience!

I was highly impressed on my visit to the Dreams Watford store, and in particular with the customer service supplied by staff Callum and store manager Mustafa. On arrival we were warmly greeted, offered a bottle of water, and politely asked to sanitise our hands. Then we were asked our customer needs, what we were looking to achieve that day and customer preferences in detail and if there were any specific requests in which I have disc problems in my back so this was vitally important, before being shown to the mattress tester. After using the mattress tester we were then shown 4 different mattresses that would suit our needs based on the results of the test, and to work out what was most comfortable. Each stage we were asked what our thoughts were and then Callum expertly stated the technical side of each mattress helping us make our decision on which to purchase. Mustafa the store manager asked how our visit had gone and if we had any questions and if there was anything else they could help with. Then we sat down to purchase, asked when a delivery time would be most suitable in the next couple of weeks and then we were upsold cover and a mattress protector. Enjoyable experience!

Alexandra was very knowledgeable and a real help making a decision

Alexandra was very knowledgeable and a real help making a decision

Alexandra was very knowledgeable and a real help making a decision

Alexandra was very knowledgeable and a real help making a decision

On arrivalWe were greeted very courteously by a very welcoming individual, who after describing our requirements directed us to the Dreams Machine. Which was an amazing experience. Upon completion of our assessment, We were passed seemlessly to “Amir”,who was most excellent/helpful & explained all the options regarding our new mattress & movable divan. I have to state that I was facing the whole process with some trepidation, however “Amir” & his collegue “Mustapha” were consumate Sales Men & I would wholeheartedly recommend Your store/services to anyone requiring a bed/bedding!