Dreams - Watford

I didn't have a clue where to start and was walking around rather aimlessly, lying on random beds. Caroline, who had originally approached us when we first came in, saw that we were struggling, came over again, and showed us the sleepmatch machine. This quickly narrowed down our choices, and we purchased a bed that evening. Before that, I thought we would probably have to come back a few times.

Friendly and helpful service

Excellent service from Tyrone at the Watford branch.Gave me the information I needed to check the right size at home.Ordered over the phone the next day.

The guy dealing with our order was fantastic very helpful and very detailing about our order I was delighted when I dealt with him a golden employee u have at dreams Amir thanks for your help very appreciated recommend to get promoted if possible great asset for the company

I'm disabled, mobility issues with knees, legs & spine. I went in some other stores as closer to me, I was followed around and they tutted & sighed the entire time as I insisted on trying nearly every mattress, some a few times. Caroline in your Watford store explained the different types to me, explained the colour coding to me, and asked if we needed further help or to be left to it. I'm one of those people who will hobble out if people are my derriere so said leave me to it. She seemed to look over every now & then to keep eye on me. When I asked. she was over straight away. SHE WAS LOVERLY!

Caroline from the watford branch was FANTASTIC! Didn’t feel pressured into buying a product, she listened to our needs and showed us a selection on products. We ended up buying exactly what we wanted. Very happy with the service!

Caz was very helpful and had fantastic knowledge.

The bed robot helped to narrow down our search. Caz was really helpful, kept our budget in mind when testing beds and helped us to understand the best choice for us

Easy to make a purchase of a quality product, purchase guided by the knowledge of the sales assistant.

Darren was everything we wanted in a customer service assistant and more, we couldn't have asked for anyone better! We were given the full experience and it was very much enjoyable and much easier and quicker than expected. Would definitely go back if I needed anything more.