Dreams - Watford

The assistant was very helpful without being pushy . Shayak was informative and allowed me to try each matterss and offered to take my purchase to the car.

We were greeted and shown where to find everything in store as soon as we walked in. My 5 year old daughter was offered a drink and biscuits to keep her happy and all staff made her feel special and included in the process. Callum, who dealt with us and took our order was extremely friendly, funny and helpful. He listened to all our needs with regards to the bed and mattress we were looking for and with our budget. He explained everything fully and let us take our time trying different mattresses out with no pressure. Absolute pleasure from start to finish.

Helpful staff providing further information and knowledge. All very friendly.

I was really impressed with the level of service I received from the sales representative who helped me choose the right mattress and bed frame. He took time in understanding my needs and explained the different options available.

Very customer friendly Service was excellent delivery on time couldn’t do enough for you 100 percent would recommend to all my friends thank you so much

We were served by Amir and Darren in the Watford store they were both extremely helpful and understanding of our requirements. Made us a coffee while we were deciding. Extremely efficient when placing our order. Very happy and would come back again!

Knowledgeable and courteous store assistance. Polite, helpful and genuinely interested in what we were looking to achieve with our new purchase. Attentive and clearly an expert in his field.

When we visited the store in Watford we were made to feel welcome. Yet at the same time not pestered in any way. Nathan Smith is a credit to your company and we would certainly be using Dreams again. Nathan was by himself in the store that day but he still went above and beyond to meet the customers expectations. Even though he was busy with another customer he kept us informed and at ease. Offering not only coffee and biscuits but also one of his own personal drinks. Nathan impressed us both with his excellent product knowledge on the flaxby range of beds and mattresses but also his open and friendly approach.

Assistant Mr SHAY helpful and patient with us oldies

We were very impressed with our experience of Dreams today. The choice of beds and matresses were vast and the customer service was excellent. We were intending to go to John Lewis afterwards as had already found a matress we liked but decided we preferred our choice and experience at Dreams. We were greeted by Nathan Smith and he was extremely helpful and suggested we use our own specific pillow when trying out the matresses. He was also very informative about the matresses we were interested in and then left us to try out the different types. At no time did we feel under any pressure to purchase. After an hour or so we had made a decision and he went through the various options and the whole process was quick and straightforward. Looking forward to receiving our new bed and matress in a couple of weeks.