Dreams - Watford

Great choice of products, and a really helpful sales assistant in Shay: he wasn't pushy, he got us to try loads of different mattresses and pillows, and explained the differences so we were able to decide exactly what we wanted.

There was a good choice of mattresses and plenty of advice available with no pressure to buy the most expensive product.

Friendly but not pushy staff. Good pricing.

Good service. Polite and efficient staff.

We were approached by a staff and he was very helpful and processed our needs fast. He was readily available for advice and gave us options to choose from. He helped us out with the products in making a choice.

Having visited your competitors there was a marked difference in terms of the quality of service we received at Dream - patience, care, depth of knowledge and willingness to guide. It was so positive and made it a much more fun experience than I had been expecting. You could also see that the people in the Watford branch worked as one team.

We had done research on your website, and phoned the store prior to visiting. Caroline remembered what I had said and took us immediately to the bed we were interested in and provided pillows. She was very helpful not only with the mattress but with the pillows, headboard and sundry items.

Nathan Smith was friendly, welcoming and very helpful. He listened to our needs and engaged with us in a genuine manner. The store manager was also prompt to assist. We felt like valued customers.

Member of staff very courteous knowledgeable and friendly

Shavek was incredibly helpful and approachable. Gave my daughter what she needed to keep well entertained while we got on with paperwork. Very smooth and thorough transaction. Some of the best customer experience I’ve experienced! Thanks very much!