Dreams - Watford

I told the salesperson what I was looking for and mentioned my back problem. He immediately knew which mattress would be best for me and let me try two different types. I took as long as I needed to choose exactly the right mattress and his advice was extremely helpful

Roy was very helpful, he took time to explain the different features of the mattresses but didn't crowd us or try and push for a quick sale like the guy in oak furniture land did (we ended up buying nothing from them) The manager was also available in the store, which was nice to see, it showed he cared and he made me an excellent cup of tea!

I went to the Watford store and was greeted by Mark. He asked me if I needed help, pointed me in the direction of the products I had identified from the website. Mark also advised me on the mattress I bought. I had previously bought a Penzance mattress but this was no longer available and Mark identified the current available mattresses nearest to this specification. Everything was clearly explained to me in a polite, friendly and professional manner. I was very impressed and would recommend the company, store and Mark to friends and family. Thank you! Sarah

Staff very helpful and knowledgable. Spent a long time helping me choose the right bed.

The store assistant, Roy, made contact quickly after we arrived, pointed us in the right direction, inc pillows to try too, then kept a discreet distance, so we didn't feel crowded, but he was immediately on hand if we had questions. He was completely knowledgeable about the different types of mattresses, in response to our questions, and also which type might suit our specific needs, but was never pushy and was tactful when mentioning the higher prices of certain ranges. I take a while to make decisions, so greatly appreciated his patience, as we took almost an hour of his time. Once we had made our decision, he then, at our request, helped us decide on a had board too. When we were ready to place our order, he handled it very efficiently. A colleague of his made my husband a lovely cup of coffee too! We were also pleasantly surprised at how quickly our items were able to be delivered and relieved that there was a service we could make use of to take our old mattress away.

I was expecting the delivery to take a month, but the sales rep managed to get a delivery date within a week, so that was a lovely surprise! I'm also very happy about the 40 day 'test period' for the mattress because I have been nervous about changing beds in case the new one isn't as comfortable as the one I already have. So this gives me peace of mind.

The sale person name Roy was extremely helpful and patient even after the closing time. I asked several times to see similar headboards, mattresses as I was not sure about the color and the firmness of the mattress, he showed them to me every time I asked. I am very pleased with the services he offered and want to thank him for being so helpful. Mrs E Chong

Very pleasant and helpful staff but not pushy. They gave a disputed in one of the items, however spending that much money I would have appreciated free delivery.

After I was directed to the place which I can find what I wanted I was left freely looking without interference but they were ready to help answering my questions clearly and processing my order quickly with reassurance and care. The order processed on Thursday 11 August and the delivery will be on Monday 15 August( Tomorrow). I am pleased that they are going to collect and dispose of my old bed as I wanted for very reasonable fee. Very satisfied. Thank you very much.

Friendly help and explanation offered