Dreams - Watford

Helpful information and attention from salesman

Great variety of beds and mattresses. Good price range. Very helpful staff.

from the time of entering the store to the end of the purchase we were made to feel very welcome

It was the service that were received that made the experience very easy and allowed us to make the right purchase.

The Salesman Steve was very helpful and took time to help us make a considered choice. His ultimate recommendation was priced mid range and he explained the relative longevity of the range of products that we were choosing from.

We had very friendly service from the sales persons and we were explained properly by the staff who attended Mr Martin and Mr Parmar

The customer care was very satisfying, the staff were very helpful I would recommend the store to all my friends.

Went into the store a month ago and the product that I wanted was not in stock. The friendly assistant Caroline took my name and number to inform me of when the product would be back in stock but unfortunately I visited Carpet Right the same day and saw a bedframe and mattress that I purchased. When Caroline called me a couple of weeks later I had already made my purchase. I visited the store again today because the mattress that I purchased from Carpet Right was very uncomfortable and I am unable to exchange. I immediately thought of going back to Dreams because of Caroline and her mannerism and her knowledge and purchased another mattress today. She understood my dilemma and tried to find a delivery date for me as soon as possible. Caroline explained about their 40 night trial which is such a fantastic service, if I only knew this earlier as unfortunately I should have waited on Dreams as I am now stuck with an uncomfortable mattress from Carpet Right that I no longer need.

I visited a few Dreams stores and found your store in Watford suited my needs best. The choice was more varied, the staff very friendly and knowledgeable and offered help with everything.

friendly approachable staff, not pushy