Dreams - Watford

When buying my mattress, I wanted to take the finance option. I went into the store once and it could not be done at all, I had to come back the following week and “try again” Fortunately it worked second time round, however it was a long process and I had to wait for a long time.

We called in on the Saturday and were greeted by Callum, he welcomed us and after an intial conversation offered us refreshments. He then showed us various options and was very helpful, we had an issue with the sizes of the beds and needed to remeasure at home. Callum was very understanding and although making a number of suggestions to close the sale did accept our decision and we left with the intention of returning the same day. We were not able too but returned the next day to be greeted by Callum, again we were offered refreshments and after looking at the beds we placed our order.

Took an hour to get credit check completed

The Staff were immediately over friendly as soon as I walked in the door it was slightly pushy, I had to keep saying I needed to browse and if I needed assistance I would ask.

i thought for the amount i payed would have been slightly better quality, you sales team are very nice couldnt have been more helpfull

No problems with staff or product but the inability of the finance firm to respond to a 0% request was frustrating. Waited over 20 minutes with no idea of how much longer before I paid by card. They need more staff on the days when most people go out to but beds!

Staff did not have a personal tape measure, so would have to go look for one "that had been borrowed by another member of staff". We used our own body parts (elbow to knuckle) rather than wait. The bed looks like it will take about 4 weeks to arrive - other stores estimate around a week to deliver a product that they manufacture to order. Staff had to go and physically look at the mattress on display to determine what it was and what options were available - that should be available to him on the computer he was entering the order on so that he did not leave us in the middle of a deal. Store windows declare a sale of " up to 50%" but the prices we paid were the only prices displayed. It makes me wonder if the items ever cost more (in fact I suspect not).

Generally happy, just frustrating as we had missed some promotions that had literally just finished earlier in the week.

The bed order including the protection and assembly was out of our budget. When we requested the manager to check on what can be done the manager was extremely rude and curt as if we were wasting his time. Some of the responses were: - Don't buy protection in that case, if something happens you pay for it. - Don't pay for assembly, assemble it yourself. - I can't do anything on the price. First, if the manager could actually couldn't do anything he should have definitely explained why his hands were tied rather than trying to talk to us as if we were kids and can't do maths. Second, he made no effort to explain the situation. If we hadn't set our minds on the bed, we would have walked out. Unfortunately that would have wasted all our research and effort and so we decided to ignore the manager an dplace our order. I suggest the manager be put through training.

Prices were more expensive than we thought they would be. Pillows didn't seem very clean.