Dreams - Watford

Only because they didnt have the specific make of bed that we originally wanted ie vi-spring.

The reason I was not highly satisfied is because the delivery date was inconvenient for me because I had to pay extra even though t says free delivery and didn't find a suitable bed for my son as there was only a limited amount of single beds.

I was satisfied

I was as satisfied as I could be as I am a bit of a perfectionist and have never found any shopping experience to be highly satisfying.

I wanted a single divan base and headboard. There were none on display. The choice of colours was limited. It could have been cheaper. NOTE- I'm satisfied, I simply bought a bed, the transactions was relatively quick and efficient. I wasn't after exceptional service.

Another bed being dismantled during my visit meant some Dreams employees were sitting on the bed I wanted to try out chatting to their colleagues. As I am paying for the disposal of my old bed it is completely unfair to expect me as a single person to bag up the old mattress, very unhelpful and at odds with your customer satisfaction policy. I still feel Dreams are all about the hard sell and don't really care about the customer needs overall.

We needed to find someone to assist, despite waiting by the products for quite a bit of time.

The reason i wasn't highly satisfied with my experience was because i was only buying a mattress. The service and customer interaction was good and fail to see what more you could have done.

Because of the waiting time for the product.

Although I was satisfied on the day I have yet to receive the bed and will then decide.